1. Who is the lead trainer?
2. What are your trading hours?
a) Personal Training:
Monday to Friday 5am – 8pm / Saturdays 7am – 11am / Closed on Sundays
b) Product Trading & Delivery:
Monday to Friday 8am – 5pm / Closed on weekends
c) Facility:
7 Days per week / 24 hours per day
3. Do you offer a free consultation?
Yes, we meet with clients around the Helderberg for free.
Our standard fees apply to clients outside of the Helderberg region.
Online consultations are free.
4. Is there any age limit for personal training?
Yes, we only work with adults aged 21 and above.
There are personal trainers in the market that specialize in assisting the youth that would be best to consult.
5. Where do training sessions take place?
We offer mobile and virtual personal training options.
Our trainers are on the road and can meet you at home or anywhere else suitable for fitness sessions. We cover areas Somerset-West, Gordons-Bay, Strand, Stellenbosch, Overberg and Cape-Town.
Our virtual sessions run via WhatsApp or Google meet. We connect with clients anywhere in South-Africa or globally that share a similar time zone.
6. What languages are the sessions conducted in?
Afrikaans or English
7. What type of training and programs do you offer?
- Weights or hypertrophy
- Bands & agility training
- Kettlebells & weighted balls
- Body-weight leverage & plyometrics
- Boxing (Pad-work)
- Cardio & conditioning
- Foam-rolling
- Massage
- Supported stretching
- Nutrition, fitness sports preperation programs
8. What is your training philosophy?
Our trainers at Virtually Fit take a strict natural approach. We focus on smart & hard work to get our clients to goal. With a good physical program, clean nutrition and sufficient recovery, we have been able to help countless clients lose weight, get strong and cut many ailments and medications along the way. We do not encourage or support the use of performance enhancing drugs.
In cases where continuous training and perfect nutrition are not sufficient to support our client’s goals, a blood screening is recommended to obtain detailed information on possible causes. Chemical intervention may then be required, administered and overseen by a medical Doctor.
9. Do you offer support for clients in-between sessions?
Yes, we are in touch with our clients daily to answer questions or assist with their fitness programming and eating habits.
10. Do you have any pictures of your sessions?
No. We understand that many gym facilities and personal trainers enjoy sharing pictures of their sessions online, but we choose to respect and protect our clients privacy.
11. Do you have any references or testimonials?
Yes. You can view some of our reviews on our Google business page.
Also, you are welcome to contact us, and we’ll put you in touch with our clients directly to receive their feedback.
12. What does a session cost?
You can view our rates here; Pricing Options
Our prices include for up to two persons per session.
With fuel price fluctuation, we may add a fuel surcharge for specific regions.
13. Which payment options do you offer?
We accept payment via EFT (Direct Transfer) or Payfast
14. What are your payment terms?
Our personal training sessions are all booked and paid in advance per month. Each client receives their own fixed time slot.
We also offer a flexible booking option (book as you please) for clients that cannot commit to an entire months schedule. This luxury comes at an extra 20% per session.
Our products and delivery fees are also pre-paid, prior to final delivery around SA or globally.
We do not offer any credit to clients for either personal training or products.
15. What happens if I need to cancel my personal training appointment?
Just like any gym membership, if you do not show up, the gym will not pay you back. Thus, you will forfeit the session and be liable for our lost income.
Due to the traveling nature of our business, and fine logistical planning, our time table is fixed every month, taking into account driving time to the client, from the client, and time spent with each client.
Rebooking cancelled sessions only create a back-log that becomes nearly impossible to catch up on, as we simply can’t book clients on the hour like a retailer would.
That being said, due to our kind nature, if any openings do arise, we usually present those as options to clients with lost sessions, at our discretion.
If our trainers miss any sessions that cannot be rebooked to a future date, the client will be refunded in full.
16. How do I cancel my personal training contract?
A one month notice applies for contract cancellation. If you can’t train the last notice month, the cost of that month still applies.
17. What do I need to get started with personal training?
All our clients need to complete a Physical Activity Readiness Questionnaire.
When we see you in person, we’ll conclude all measurements and base assessments.
If we see you online, we’ll only cover the base assessments.
Lastly, you’ll need comfy gym clothing, some water or other hydration, and a towel.
18. Where can I read your personal training contract?
Click to see our personal training contract terms
19. Where can I view your fitness products?
We have an online store that sells to all regions of South Africa.
Products can also be exported on request.
20. Are shipping fees included in your product prices?
No. Shipping fees will be added for each order, depending on the product weight, volume and location of delivery.
21. Do you have a retail store for walk-in clients?
We do not have a retail outlet for walk-in clients. We are able to keep costs lower with this strategy, and sell direct from our suppliers across South-Africa to each client.
22. How do your product returns work?
Clients can return products, given that the product is still in good order and unused.
Clients are responsible for any new shipping fees that will arise from the return to us, and from us, depending on whether it is only a product return, or a product exchange.
23. How do your gym installations work?
We meet with clients on site or at their homes to discuss their needs.
We finalise the design of the gym space, then supply, deliver and install all products.
Any preparations or renovations can also be supplied prior to installation.